I lost my bats when I claimed them...Help please

[hectorgg]

today the brave reward announcement appeared,
and when I gave him a claim, he kept loading, when he reloaded the page, the ad disappeared. Help please

[steeven]

Hi @hectorgg - thanks for reporting your issue. What Brave version are you using? Would you be willing to share a screenshot of what you see now in the panel?

[hectorgg]

I will upload the photo later, I have 2 devices in my house. and the rewards arrived on the 6th of this month, and yesterday I saw it, but I claimed it without having internet. when connecting to the internet, the message disappeared

and the other phone, claim without problem

[hectorgg]

My phone

other phone(dady):

[hectorgg]

in my house there are 3 phones me, my dad, and my uncle
We all received the ad, but only I can claim
me:20bats

Brave 1.4.2

[hectorgg]

My Uncle

[hectorgg]

Uploading: VID_20191111_115441.mp4…

[hectorgg]

[Mattches]

@hectorgg,
Can you ensure that everyone using the browser has the most up to date version of the app? It would be v0.1.5.0 at the time of writing this.

[hectorgg]

ok, wait for me I’ll update it