I have two different balances

Support and Troubleshooting
,
#1

Hello,

I should have 296.196 BAT but only showing 264.19553 BAT in my wallet. I also have 10.750BAT from January 2021 just sitting there and I never got credit for it either after January 5.

Update 01/24/2021

I think I know what the problem is now. I have two laptops. One windows and one Linux. The Linux one shows 264.19553 BAT and the windows one shows 296.196 BAT. I am getting bat from the Linux laptop but not from the Windows laptop. It looks like this has confused Brave software. Seems to be a syncing issue to me.

#2

Update: 01/24/2021

As you can see. I have two different balances.

Balance info:
Total balance 296.19553 BAT
Rewards BAT: 32 BAT
Uphold Wallet: 264.19553 BAT

Linux - 264.19553 BAT
Windows - 296.196 BAT

The Linux balance is overriding the balance of the windows. You can also see that I never got 10.750BAT from January and also from previous months.

Wallet_1_01.24.2021
Wallet_1_01.24.20211908×879 128 KB
Wallet_2_01.24.2021.PNG
Wallet_2_01.24.2021.PNG1884×262 41.3 KB

Hello,

I should have 296.196 BAT but only showing 264.19553 BAT in my wallet. I also have 10.750BAT from January 2021 just sitting there and I never got credit for it either after January 5.

Update 01/24/2021

I think I know what the problem is now. I have two laptops. One windows and one Linux. The Linux one shows 264.19553 BAT and the windows one shows 296.196 BAT. I am getting bat from the Linux laptop but not from the Windows laptop. It looks like this has confused Brave software. Seems to be a syncing issue to me.

#3

The current version of Brave that I have. Maybe before I die of old age somebody will respond.

Version 1.19.86 Chromium: 88.0.4324.96 (Official Build) (64-bit)

#4

Still waiting for help.

#5

I’ll have a stab at it…

So you have 2 Laptops :
1 Laptop with Brave on Windows (as per the screenshot)
1 Laptop with Brave on Linux (no screenshot)

To confirm, both Brave Wallets on Windows and Linux are connected/linked to the same verified Uphold account?

And your Uphold account is showing the Brave on Linux balance, correct?

#6

No, the windows is showing the correct balance and the Linux is showing the wrong balance.

#7

So your saying your Uphold balance is incorrect?

Does the Uphold balance match the Brave on Linux balance?

#8

No, the windows does which is the top pic above.

#9

You can see the bat that is stuck in the windows. I added the linux laptop and it looks like it thru it out of sync to me. That why I shut off the linux from Brave rewards.

#10

@Acuity I think there may be some confusion here.

The top screenshot is your Brave wallet balance on Windows - 296.196 BAT
The bottom screenshot is your Uphold Wallet showing 264.19553 BAT

Do you have a screenshot of your Brave on Linux balance?

#11

264.19553 BAT is the Linux that is overriding my true windows balance.

#12

For example: If I click two bat ads in linux and click on 20 bats ads in window. At the end of the month I will get 2 bats from linux and I will get zero bat from windows. That’s why the 10.75 are just sitting there. The windows bat rewards never go thru but will go thru from the Linux laptop.

#13

If this is the case, Brave Support will need to look into your Brave on Windows wallet with you supplying them the details of brave://rewards-internals (copy & paste into the URL bar at the top of the browser)

#14

How do I do that? The link does not work.

#15

See previous post…

#17

Oh best not to post that info on a public forum.

Wait for @steeven @Mattches from Brave support to respond as they may ask you to DM (direct message) the Wallet details to them. However it could be an issue on Uphold’s end?

1 Like
#18

@Acuity,
Can you send a DM to @steeven with a link to this thread and your brave://rewards-internals information?

#19

Just sent the message to steeven.

1 Like
#20

Conversation has been moved to DM.