I have auto contribute turned off but my BAT keeps going missing

Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.


Description of the issue:

I have auto contribute turned off but my BAT keeps going missing.

How can this issue be reproduced?

  1. I receive my monthly BAT from ads but then it goes missing and I have auto contribute turned off.
  2. It just comes in and then leaves.
  3. I receive BAT from ads but then it’s gone right away.

Expected result:

I expect to see my BAT accumulating month after month. I don’t want to see my BAT transferred anywhere without me initiating it. For an example I will transfer my BAT to a wallet and I don’t expect it to go anywhere else.

Brave Version( check About Brave):

Version 1.19 (20.07.21.09)

Mobile Device details

Newest Apple iPhone. iOS. I am using the brave app from the Apple App Store.

Additional Information:

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!

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