I got payment from linux but not from windows. What to do?

**Briefly describe your issue:
I didn’t received the bats of april month which was supposed to be claimed by may 6th. I received the bats from one of my linux machines. but didn’t got bat from the windows 10 machine(its still showing in the bats in there, not transfered to uphold).

**What Operating System and Brave version are you using (Menu --> About Brave)?
Windows 10 64 bit
Version 1.24.85 Chromium: 90.0.4430.212 (Official Build) (64-bit)

**Is your browser wallet currently verified? (yes/no)
yes its verified.

**What date did you verify your wallet?
in april 2021

**Have you been able to successfully receive payments in the past?
it is my first time using brave. I got my payments from my linux machine. so why not from windows?

**Are you using a VPN? (yes/no)

**Are you in a supported region (see here for list of supported regions)?

**Does your device pass the SafteyNet check (Android only)?
Received android bats by claim button

**Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
Yes I did

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