Hi, all, i was just wanting to ask about something that happened this morning. Essentially i signed up for the 7 day free trial recently, and while on a family trip i couldn’t connect to any network to cancel it so i got charged with the full £97.99. I searched up how to refund it to no success, and proceeded to cancel the subscription through google play the morning after (now) i got charged in order to avoid any future charges. However since i had already paid for it i tried to make use of it through the brave browser, but now it’s telling me that i don’t have a subscription even after clicking on refresh credentials.
Device is motorola
Hello @Yako444 - I’d be happy to assist! If you’re able to submit an inquiry via our Help Desk here, this will enable us to further look into the matter. When writing in, please include the email address used to initiate your subscription and we’ll be able to look it up in our systems.
Many thanks, and looking forward to hearing from you!