I go for 6 months without being able to charge

I go for 6 months without being able to collect my bat. It would be too much to ask that you can help me. In these 5 months I have been asked for the ID of the wallet, email of the wallet, photos, captures and more and still nobody has been able to help me, would it be too much to ask for help?
@steeven

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Hi @ELsy - please see DM. Thanks.