I didint received my payout and my BAT's desappear for no reason

Hello,
I am creating this post because I have complaints that my BAT’s are disappearing for no reason.

Yesterday, I had 2.15 USD in BAT's and in the next morning I had 1.88 USD. FOR NO REASON.

I was worried because my payment date was on April 5 passed and I did not receive it. But, I found the thread where they say payments are being processed, so I am waiting for them to be processed, I hope to receive my FULL payout.

But I don’t understand why BAT’s disappear for no reason.

Can somebody help me? Please.