I can't receive rewards

I have not been able to claim my rewards for 3 months always tells me an error happened or just stays charging and that’s it. If I have my uphold verified account and I had no problems until 3 months ago

@Rokoyo Really helps if you make sure to provide information the template asks of you. For example, the template you deleted asked you to explain the following:

Briefly describe your issue:

What Operating System and Brave version are you using (Menu --> About Brave)?

Is your browser wallet currently verified? (yes/no)

What date did you verify your wallet?

Have you been able to successfully receive payments in the past?

Are you using a VPN? (yes/no)

Are you eligible for Brave Rewards (see here for list of supported regions)?

Are you on the list of supported regions when verifying Brave Rewards with a custodial partner (see here for list of supported regions)?

Does your device pass the SafteyNet check (Android only)?

Have you manually turned off Auto-contribute on all of your devices linked to a custodial partner?

In that, we still need to know:

  • If passes SafetyNet

  • Which version of Brave you’re using.

  • Which Android version you’re using

  • Have you ever been able to receive payments in the past?

  • When did you connect to Uphold for the first time?

All that info aside, I’ll also remind you that one of the best ways for support is to create a Rewards Support Ticket

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