I can't login to edX.com

Browser Support Desktop Support
1

Description of the issue:
I get an error message when trying to login to edx.org from Brave
There is no problem logging into edX.org from Firefox

Steps to Reproduce (add as many as necessary): 1. 2. 3.
Put edx.org in browser

Actual Result (gifs and screenshots are welcome!):
image
#### We couldn’t sign you in.
* # Forbidden (403)
CSRF verification failed. Request aborted.
More information is available with DEBUG=True.

Expected result:
I should get access to the site.

Reproduces how often:
Always

Operating System and Brave Version(See the About Brave page in the main menu):
OS
ubuntu 18.04
Brave
Version 0.66.101 Chromium: 75.0.3770.142 (Official Build) (64-bit)

Additional Information:
I tried with ‘Shields Down’, and I get the same result.
Believe that I have logged into edx.org in the past. Could this be related to an upgraded version of Brave?

2

@rgonnering,
Thanks for reaching out to us. Logging in to the site on my end seems to work without issue – was there a specific action or page on the site where you found yourself getting blocked?

image
image1406×704 217 KB

3

Hi,

  Thanks for the response. I can't log in with Brave, only with

Firefox. Here’s a screenshot.

ojgnljbbebcangel.png
ojgnljbbebcangel.png876×769 38.3 KB

4

Also, if I click “Need help logging in?”, the site takes me to
Password assistance
Please enter your log-in or recovery email address below and we will send you an email with instructions.
The email address you used to register with edX
Recover my password
and then goes to

image
image748×743 51.5 KB

Additionally, if I try to Register, I get
create a new one here
Email (required)
[email protected]
ERROR:It looks like [email protected] belongs to an existing account. Try again with a different email address.

5

@rgonnering,
Can you try clicking the “lock” icon on the left side of the address bar, then going to Site Settings --> Clear data. Then relaunch the browser and try to authenticate again.

6

Mattches,
That worked. Can you provide any insite as to why?
Thanks a lot

7

@rgonnering,
Clearing your browser/site cache likely got rid of old – potentially bad – logs that the site was continuing to reference. Once cleared, you’re now essentially giving the browser a “fresh” set of data to work from.

8

Thanks again. I’ll keep that in mind if I have other problems with Brave. I appreciate the prompt help.

1 Like