Let’s try and clear up some information so we can get to the root of the issue.
- How many devices do you have connected currently to an uphold wallet?
- On the device you are having an issue with, did you uninstall or reinstall Brave?
- Have you reset the device you are having an issue with? (Don’t reset based on this question)
So basically, if you reset a device, uninstall/reinstall Brave, Brave will now see your device as a new wallet. If you have other devices currently connected to Uphold through Brave, those are the wallet ID’s you would put in the previously mentioned #3.
For example, I have a laptop, tablet and phone all currently connected to uphold. If I reset my phone, Brave will now see that as a new wallet. The only choice I have is to submit a request to remove a verified device. I get the wallet info from my laptop and tablet and put that info in #3. That will remove the original wallet that I can not get back from my phone. If you have no other connected devices, #3 would be “Remove any”.