I am not receiving Reards

Briefly describe your issue:
My problem is as follows. I have been using Brave for months and viewing ads on both my Android and my PC. Ads always appear and I was accumulating rewards, but when the payment date arrives, nothing gets deposited into my Uphold account. I haven’t received any rewards for months. I am in Brazil.

What Operating System and Brave version are you using? (Menu --> About Brave)

Brave 1.67.123, Chromium 126.0.6478.126

Who is your verified custodian? (Uphold/Gemini/bitFlyer)

Uphold

Are you in a supported region? (see here for list of supported regions)

Brazil

1 Like

@llucasgalvao you will need to create a Rewards Support Ticket at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431 so someone from Brave can take a close look at your account.

My assumption is your account had been flagged/suspended, but it may be something else. When you reach out, they’ll have the team look into things and they’ll write back to let you know if it’s something that can be resolved. Just keep in mind it can take a few weeks to hear back sometimes, though they do try to respond within 3-5 business days.