Huge latency on Asana (Shields down)

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1

Description of the issue:
Hi, so I’m struggling with a 40 seconds+ delay sometimes when loading my Asana page.

I’m not entirely sure it is related to Brave, but I have the issue on 2 different Brave sessions, using different Asana accounts, and having tried to disable all extensions.
The issue is either with their servers, or Brave. (IMHO)

:warning: The root issue is that Asana sockets fail to connect
The url is: wss://cdn.sync.app.asana.com/socket

I’m not sure if Brave can be doing anything (security) on sockets, so I thought to ask here.

How can this issue be reproduced?

Hard to reproduce, random, device-specific.

Expected result:
No latency on loading.

Brave Version( check About Brave): v1.79.126

Additional Information:

Here is what Asana support recommended, but I don’t think I can do that (I’m at home, there is no proxy nor “security system”)

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image1035×191 19.4 KB

2

@Vado thank you for the detailed report.
I just tested this on my end and am not seeing any issues loading Asana pages. You may just need to clear cache/site data for Asana. I would go ahead and try that by:

  1. Visiting the site (asana.com)
  2. Click the “tune” icon to the left of the URL
  3. Click Site settings --> Delete data
  4. Refresh the page, sign back in

Test to see if the site loads any quicker.