Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
@bradcstevens I went and was able to input info and it sent, allowing me to login with no issues.
Just want to make sure I’m looking at the same areas as you and understanding then issue. Did you make it past this point and you’re having problems somewhere else?
I’m not sure what more I can do to try to get the page to load properly? Very odd that I can load the account login page successfully on other browsers on my device.
I restarted my device and tried to load the page again but unfortunately still no luck. The input fields for authentication do not load.
As far as I’m aware, this is the only site I’m having an issue with. Rarely, I have run into sites occasionally where components break from Brave’s Shield, but I don’t know which sites those were.
Is there any more information regarding my device I could provide or troubleshooting steps I could take?
I’m trying to think. I was hoping it might have been a cache issue. If it was cookies, I would think it would have resolved in private window. And you’ve mentioned also testing with Shields disabled.
Hard part is a lot of things I’d suggest on Desktop can’t be done on iPhone. I was trying to mess around with mine and not replicating or finding anything to look at. Technically might be able to just clear cookies/cache yourself just in case.
But trying to think where else to guide. Might have to lean more on @steeven or @Mattches. Just tagged them in but not sure if they’ll see and respond today.
@bradcstevens,
Apologies for my last reply — looks like you’ve already answered that. I’ve asked a couple team members to look into this, hope to have more information for you soon.
@bradcstevens,
Would you be willing to do some debugging for us to see exactly what’s going on under the hood on your end? It would require a bit of setup since it’s iOS but I have a video tutorial and written instructions that will walk you through the steps.
If so let me know and I’ll send you a DM with further instructions.
