How to solve *almost* every problem after install


#1

WARNING : You will lose all your data(bookmarks, Brave wallet, etc.) with this. Use sparingly.

Here is a step-by-step guide for what we might otherwise call ‘the nuclear option’.

If you are having any problems from a corrupted profile, bad shortcuts, etc. this will certainly get you back to square one.

For Windows Users :

  1. Use Add/Remove Programs to uninstall Brave (Start > Run > appwiz.cpl)
  2. Go to “%userprofile%\AppData\Local” and delete the “brave” folder (Start > Run > paste path)
  3. Go to “%userprofile%\AppData\Roaming” and delete the “brave” folder (Start > Run > paste path)
  4. Delete all copies of installers
  5. Delete shortcut from desktop + taskbar
  6. Restart computer
  7. Re-download the latest Brave installer from www.brave.com
  8. Run the installer
  9. App should open up at the end. Close it
  10. Launch from desktop shortcut

For Mac Users :

  1. Delete the Brave.app file from Applications (or whichever alternative location you have selected)
  2. Delete the folder located at “~/Library/Application Support/brave” (open Terminal.app and use the command ‘rm -rf ~/Library/Application\ Support/brave’)
  3. Restart computer
  4. Re-download the latest Brave installer from www.brave.com
  5. Run the installer

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pinned #2

closed #3

#4

Shouldn’t %userprofile%\AppData\Local\ be %userprofile%\AppData\Roaming\?

Roaming is the folder which contains a Brave profile, not Local.


#5

I think this was first written up when we were having more installer-based issues instead of corrupted profiles. I’ll update this now :slight_smile:

Now they will remove both. We probably still need to add some data extraction scripts soonish if we are going to continue to recommend this option.


#6

Think this should still be kept since it’s about solve almost every problem which is being called as the nuclear solution.

Just edit that step and mention
clear profile - delete brave folder under %appdata%
complete installation - delete brave folder under %appdata% and %userprofile%\appdata\local


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