How to lose Brave users

I downloaded Brave today for a test run. I found a defect. I mentioned it here. It was not a question. I got this response:

"closing - not filling template

Please repost to reflect the template and guidelines and we’d be more than happy to assist you.

Guidelines - Before posting, please:

  • Search the forum to see if anyone else has already posted or resolved the issue you came to ask about.
  • Fill out the template that appears in your editor when posting as it contains all the boiler-plate information surrounding your issue. It will help the Support team members and other Community members to efficiently assess and resolve your issue.
  • Provide essential info such as your version number and OS, to help Support and other Community members resolve your issue.
  • Ensure that you’re posting in the appropriate category
  • Tag your post appropriately – note that some tags are restricted to or from specific categories.
  • Observe and adhere to our code of conduct"

End of the the forum response. Much of it was unintelligible, and then to add insult to injury, as they say, the issue was closed. No response from me was possible. This is not how to win Brave users.

I will not be using Brave.

Hey @MDickson !

Sorry to hear you are having issues with Brave.

The reason why we close certain threads is to prevent people from posting a thread with insufficient information on the issue you are experiencing; it is to help us help you.

That said, if you respond here detailing your issue, I would be more than happy to look into it for you!

All the best,


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