Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
Description of the issue:
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Good afternoon friends of BRAVE.
I recently installed BRAVE on my Android, basically because the ads in CHROME are really annoying and always a nuisance. You can’t even read any article anymore.
The thing is that, having installed BRAVE, I don’t know how to configure it to take the minimum determined values. This is because I don’t know which control I pressed and every time I start it it asks me for my Google email and password. Then, trying to solve the issue, I got rather confused and now I get a screen that I haven’t chosen, I don’t know how to configure the rest of the things and I’m about to uninstall it, because it’s complicated for me to use.
The synchronization, as I know it, I can’t use: it asks me for a QR code that I don’t know how to do, whether to open Google and request it or whatever.
I must tell you that I am 73 years old and for me, despite the fact that I have always had contact with technology, it is complicated for me to configure the application. I don’t know if there is a video or step-by-step instructions for setting up BRAVE.
So, I have a basic question:
HOW DO I SET UP BRAVE IN THE CERTAIN WAY?
HOW DO I SYNCHRONIZE MY GOOGLE ACCOUNT WITH BRAVE?
Thank you very much in advance.
Rafael Llavaneras
Caracas, Venezuela Expected result:
@RELLS,
Thank you for reaching out.
As for how to “set up Brave”, everything should be good to go for you out of the box. Is there something specific you are wanting to do in Brave that you’re unable to do (besides Sync, more on that below).
There is no way to “sync” you Google account with Brave. By this I mean, there isn’t a way to transfer all your data from your Google account into Brave on Android. Bookmarks can be imported separately, but the rest of your data cannot. Is there some specific data you are particularly worried about carrying over?
Good afternoon everyone and thanks for your reply Mattches.
The problem I have, basically, is that every time I open BRAVE on my ANDROID, I have to enter my Google email and password to be able to access it. And the truth is, I don’t know what to do, because I have to look for the password every time I log in. And that, really, is a nuisance.
I’ve been watching several videos on how to configure BRAVE and they’re all complicated or not explained well and then, almost all of them are for configuring BRAVE on Microsoft Windows and not for ANDROID. And that’s the problem: the BRAVE CONFIGURATION IS DIFFERENT on ANDROID and on Windows 10.
If there is no way to synchronize between CHROME and BRAVE, then it seems that I will have problems.
The other thing is that the option to OBTAIN REWARDS has disappeared and more, when there is no simple explanation for it. But I must be frank with you: I don’t think or am interested in using that option.
The application is good and is preceded by millions of happy users. I hope to continue using it.
Thanks again,
Rafael Llavaneras
To be clear, are you saying that you have to enter your Google email and password in order to use the browser? Or is this in order to login to your gmail/google account?