Come on, producing an ID card of the country you are temporarily living in only in order to view and get Brave rewards???
I believe you understand it yourself that your rules and terms are complete mess and clearly raw.
Why don’t you just clearly indicate on the Country Selection window that the wrong indication of the country would lead to a loss of all BAT rewards?! If it is that strict, then people should be aware of such condition straight from the beginning. Nobody (absolute majority) of people does not read your TOS or forums to get aware of threats connected with wrong selection of the country. Nobody understands or knows your (your company’s) personal relationship with advertisers and unaware what you are getting paid for by them, that is not, in fact, an obligation of the user. The users with wrong selection of the country do not, in fact, steal anything from your advertiser, that’s a lie. Advertiser is not paying directly to user for the user’s clicks/views on his adds. The brave is just sharing his own crypto currency for viewing the paid adds by advertiser and if the add was properly viewed by the user, then how it can be a fraud in principle?! The work has been done by the user.
Please note that absolute majority of the websites allow for users to chose the countries they do wish to chose without any restrictions or penalties for users applied, this kind of freedom to chose the location is a standard service. How the user in case of Brave should know in advance that if he chooses the wrong country, then the penalties will follow, if you do not indicate any such strict condition on the country selection page?! It is rather Brave is dealing with fraud as you are obviously lying and leaving the important information undisclosed, than the users, because you are gathering the free clicks / views from the users leaving them unrewarded for their job with a reason that the users were using the wrong country, then using this clicks / views statistics in negotiations with advertisers in order to show them how “wonderful” the things are to get a better price for advertising in the Brave system.
Now, Windows OS itself comes with settled location, timing and s.o. to United States by default. Many people leave those setting unchanged, maybe timing excluded, and are showing their location as United States as their Windows OS is already showing the same… You cannot judge the people if they don’t know or have low IT skills / experience.
Considering high level of claims, problems and complaints on the quality of services of the Brave, then it clearly indicates that the problem is really on the side of Brave, i.e. connected with the poor quality of service and product of Brave, and not on the side of the users!!!
Due to above-mentioned, please clearly advise what users, whom you deprived from their earned BATs with a reason that they showed the wrong country, because it was, in fact, allowed by Brave to chose one, should do now to restore their accounts and, most importantly, to get their Brave wallets verified by Uphold.