How do I get a hold of human being at brave to sort out a billing issue?
@sK8manspliff honestly you’re generally supposed to give a little bit more detail here. They use Brave Community as a way to filter out issues and get assistance as quickly as possible. If it needs direct assistance, we guide you along to the best methods of contact.
For example, you mentioned a billing issue but is it for Desktop, Android, or iOS? All three have different methods of payment. If through Desktop, it’s Brave who directly helps you. If Android, you actually did payments through Google Play and have to go through them to cancel or to get help for any problems. Lastly, iOS would be through App Store and have to go through Apple’s App Store for cancellations or billing.
That said, you can create a Premium Support Ticket at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360003078831 but that is primarily if you did everything through Brave on Desktop. If you’re looking for refunds or cancellations for Android or iOS, they won’t really be able to help.
And yeah, to circle back around about getting hold of a human, you just do topics here. Official Brave Support do come around to read and help, plus you end up with users/humans like me who spend time trying to assist everyone.