How can I force a full refresh? (Following instructions from isitdownrightnow.com

Browser Support Web Compatibility
1

Description of the issue:
My health insurance members login page doesn’t load; ‘Site took too long to respond’
I cleared site data; cookies and cache and flushed dns
Isitdownrightnow.com reports the site is up. Their instructions say to ‘force a full refresh’ in the browser. The key combination SHIFT_CMD+R didn’t help.
Exact URL of the website in question:
https://members.tufts-health.com/thp/portal/members/login/
Did the issue present with default Shields settings? (yes/no)
Yes
Does the site function as expected when Shields are turned off?
Shields reports 0 items blocked 0 items present
Is there a specific Shields configuration that causes the site to break? If so, tell us that configuration. (yes/no):
No
Does the site work as expected when using Chrome?
I uninstalled Chrome
Brave version (check About Brave):
1.31.59
PS I just updated to Version 1.31.67 Chromium: 94.0.4606.61 (Official Build) beta (x86_64).
The page still won’t load.

2

@MadMonk,
Thanks for reaching out to us.
Can you visit the site, open the dev tools console log (Menu --> More tools --> Dev tools --> [Console]) and then attempt to login, then share any output from the console log here (a screenshot would be fine)?

3

Does the issue show up on page load or when attempting to login? I don’t have a login, but https://members.tufts-health.com/thp/portal/members/login/ seemed to load without issue, can you test with/or without a VPN? @MadMonk

4

Thank you, @Mattches and @fanboynz . I’m having a ‘Duh!’ moment. I never though of disconnecting the VPN. I don’t think it it ever stopped my from loading this page before, but I was able to load the page and login after disconnecting the VPN.

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