Tips for getting assistance
First Tip
Create a support ticket for issues that need it (e.g., missing Rewards payments). You can find more details on support tickets here.
Second Tip
If you’ve created a Support Ticket, share the ticket number in your topic. This helps Support check in on your issue faster. Most communication will happen via email, not on the Community forum, so keep an eye on your inbox. Also, create your own topic rather than posting on others’. Tag Brave staff (e.g., @SaltyBanana, @Evan123, @Steeven, @Mattches) if you haven’t received a response after a few days.
Third Tip
Support doesn’t work on weekends, so you’re more likely to get help if you’re active during weekdays. They generally respond within 2–3 business days, but if you haven’t heard back after 3–5 days, tag them.
Fourth Tip
When responding to someone, tag them using @ followed by their username (e.g., @saoiray). This sends a notification and helps ensure they don’t lose track of your issue.
Note
Brave staff handles hundreds or thousands of issues daily. If you haven’t received a response, it doesn’t mean you’re being ignored—it just takes time. Make sure to provide as much detail as possible to help speed up the process.