Helpful Info & FAQ for Brave Users

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How come I’m still seeing ads?

Ads can appear for several reasons. Here’s how to troubleshoot:

  1. Update your browser and components: Outdated browsers or components are the most common cause. Make sure you’re using the latest version and check for updates at brave://components.
  2. Check Shields settings: Ensure Shields is enabled, both globally and for the specific site. You can check site-specific Shields settings by clicking the lion icon in your search bar.
  3. Extensions and cookies: Extensions or cookies can interfere with ad blocking. Try disabling extensions or use a private window or new profile to see if that resolves the issue.

If none of these steps work, create a topic in Ad-Blocking . Be sure to include:

  1. Your OS and Brave version.
  2. The exact URL(s) where you’re seeing ads.
  3. A screenshot of the ad (if possible).
  4. The troubleshooting steps you’ve tried and the results.

The Brave team will investigate and make any necessary adjustments to ensure ads are blocked.

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