Hello Brave Support Team, I would like to ask for assistance on refunding my accidental purchase on the VPN yearly subscription. I forgot to unsubscribe on time after the trial period and was surprised when 5,600 pesos was suddenly deducted from my Gcas

1

Hello Brave Support Team,

I would like to ask for assistance on refunding my accidental purchase on the VPN yearly subscription.

I forgot to unsubscribe on time after the trial period and was surprised when 5,600 pesos was suddenly deducted from my GCash account. That money was supposed to be used to pay off my bills and food for the month.

I did not use the product much, only for testing its effectivity. It was effective but I don’t need the service right now since I am struggling financially. If I had the funds, I would use the service. But circumstances won’t allow me at the moment.

I have tried contacting Google Play and and they said im goinf to contact of the brave because they was denied and redirected me to contacting Brave directly (which is you guys).

I would greatly appreciate help from the Brave Support Team for processing the refund. I badly need the funds to pay for my rent.

Thank you so much! You guys make great products but I just can’t afford it right now.

2

Hello! Could you submit your request below and we can take a look. Thanks!

https://support.brave.com/hc/en-us/requests/new?ticket_form_id=1900000382047

3

how long it will take to get my refund because i needed i needed to my bills.

4

Did you submit a request at the form above? What’s the ticket number?

5

i already submitted the ticket too and im still waiting if hkw long it takes to get a refund.

6

Please provide the ticket number? If you do not use the above form, then it likely did not make its way to us. Thanks!

https://support.brave.com/hc/en-us/requests/new?ticket_form_id=1900000382047