Having trouble with email account will only open in Tor

Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.

Delete the any text above the line separator below before posting

Description of the issue:
protonmail. com and others opening only in tor browser or not at all More info I can’t not log intp Protonmail on regular web page. I can log in on tor browser. I don’t know what to do. I’m having problems on other sites too only opening in Tor in stead of regular browser page. Today I went to a site and it blocked me and a message on the bottoom said cloudflare Ray ID: 8259c61c78472a1f • Your IP: • Performance & security by Cloudflare

But that ip: listed in the message is not my ip address? What do we need to do?

**Did the issue present with [default Shields settings]
Does the site function as expected when Shields are turned off?
No when I try to reach my email site it will not load then open up in a tor page and I am able to sign in.
Is there a specific Shields configuration that causes the site to break? If so, tell us that configuration. (yes/no): No it has nothing to do with the shields

Does the site work as expected when using Chrome? I don’t use chrome I use Brave it loads only in tor an then I am able to sign in but on a regular non Tor page it won’t load at all

snowflake.torproject.org is blocked

snowflake.torproject. org refused to connect. on regular page too


Brave version (check About Brave): Brave is up to date

Version 1.60.114 Chromium: 119.0.6045.124 (Official Build) (x86_64)

I also signed up for a free trial for Brave VPN, I thought maybe that was the problem, that I was hacked or something but I never received an email from brave saying that I had signed up for the free trial VPN HELP!!!

@kennyboy it’s your settings. You are opening with Tor and it’s trying to open the onion domain, but that has issue. Go to brave://settings/privacy and turn off Automatically redirect .onion sites

1 Like

I did it thanks! I was having problems. Hopefully that will take care it. Thanks again!

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.