Please try to adhere to this template when reporting bugs. If you think you don’t need to fill out every section in the template fill out as much of it as you can and please be as descriptive as possible when posting.
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Briefly describe your issue:
No rewards have shown up since I’ve downloaded the browser a couple months ago on a new PC. I’ve had ads on, it’s shown that I have BAT to receive, but I haven’t received any.
What Operating System and Brave version are you using (Menu --> About Brave)?
Windows 10, [
Version 1.46.140 Chromium: 108.0.5359.99 (Official Build) (64-bit)
] Is your Brave Rewards Profile currently verified? (yes/no)
no What date did you connect a your Brave Rewards Profile?
Oct, 2022 Have you been able to successfully receive payments in the past?
no Are you using a VPN? (yes/no)
yes Are you in a supported region (see here for list of supported regions)?
yes Does your device pass the SafteyNet check (Android only)?
N/A Have you manually turned off Auto-contribute on all of your devices?
yes
Hey. Since you’re using a VPN, its highly likely that your rewards has been flagged. You’ll have to raise ticket anyway since not receiving for couple months is too much.
Raise a ticket at
Do share the ticket Id so if anyone from support comes ere, they’ll be able to help.
Some rules are
Any violation of Brave’s Terms can result in your account being flagged. You can find their Terms of Service for Brave Rewards at https://basicattentiontoken.org/user-terms-of-service/
Some quick examples of things that often result in flagged accounts can be:
Using a VPN, Proxy Server, or other such thing to hide or fake your location. This is because it can be seen as you trying to bypass ad restrictions. Remember, advertisers pay so content is shown to specific regions. When you appear to be in a region you’re not, it is taking advantage of the system to see ads and receive BAT you shouldn’t be getting.
Modifying folders. There are some things you’re encouraged to do but some people do dig deep and try modifying folders that affect your encryption key OR where Users think they can fool the system into thinking they’ve seen more ads or have more BAT in their browser than they really do. Whether intentional or accidental, messing with the wrong things will get your account flagged.
Your setup sends mixed information to Brave. For example, maybe you’re in the United States. Your IP address shows you in California, your language is English-IN, and your time zone is correct. This will tell Brave you should see ads from India but then it sees that you’re actually in California. At this point it will think you’re trying to trick the system to see more ads and might flag you. If nothing else, it can result in you not getting BAT for ads that you do see.
Cloning your browser. Some people have learned how to do unofficial backup & restore and have the “great idea” that they can make multiple copies of the same browser on different devices and then Verify them with a custodial wallet like Uphold or Gemini. The system recognizes this and will flag the account and prevent anything from happening. Of course, even if unintentional, creating two exact copies of the browser and encryption key will be seen as attempting to do this and will flag you. So never have two identical copies of the browser running.
Uphold or Gemini identifies your account as fraudulent and/or there’s a violation of laws.
Any other type of suspicious activity is recognized by the system or Brave staff.
That said, just like people, the system isn’t flawless and mistakes can happen. If you haven’t done anything wrong, you can always create a ticket as instructed.
Also NOTE
Raising a ticket basically will be an appeal to Brave to reinstate your account and will be at Brave’s discretion to decide whether to reinstate your account or not.
