Havent received my BAT rewards from last month. I am a new user since maybe 2 months.
@Arsank47 Please be sure to properly put topics in the right category and provide more details if you post in the future. A good guideline on what I mean can be seen at Creating Topics. Also it might help for you to Search Before Posting as your issue sounds like many other topics we get, which might have basic instructions.
That said, information that would be useful would be:
What OS are you using? (If on iOS, you can’t earn BAT from Rewards. Also can’t earn if you are on unsupported OS like Windows 7 or similar that are end of life support)
What version of Brave are you using? (If it’s outdated, you can’t earn. So make sure to check and see which exact version of Brave you’re using)
Is your Rewards profile connected to custodial partner, such as Gemini or Uphold? (If not, you can’t earn. https://brave.com/rewards-changes/ )
Are you in one of the supported countries listed at https://support.brave.com/hc/en-us/articles/6539887971469 ?
If you have your Rewards profile connected to a custodial partner, are in a supported country, etc and you haven’t received your payout, then you likely will need to create a Rewards Support Ticket at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431.
Which, btw, that also had a FAQ article written about it which you could have come across at Missing Rewards BAT payment.
I did a search before posting and they did not provide any help that I already have not done already. Hence why I made this post. Because I want to make a support ticket and it wasn’t clear how to make one. Now you have told me how to make the ticket.
I am running on Windows 10, it is the latest version installed of brave. My rewards profile is connected to uphold. And I am from UK.
Since i meet all criteria, I will make a support ticket as you said.
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