Have not received login email

Hello sir,

I have not received publisher login email for three days. I have checked it on junk mails, but i still didn’t see any emails.
Before that, I was still receiving it to log in nornally.

Please check it and let me know why.
Thanks for your help.
@Asad, @eljuno, @alex

1 Like

I have realised that the signing up verfication email is still working, but the logging in verification email is not working for Outlook mail system. Please check it.

@newkindofmoon I’m not using Outlook, so I’m not sure about that.

Did you check for the latest email? On Gmail, for example, new email usually appears as a thread.

Yes sir @eljuno, I have checked all of places, include junk mails and inbox. No email received.

This problem has only happened in the past few days. Before that, I had received email from Brave normally.

Please check it.

Why nobody on admin board solve my problem?
@Mattches please check it for me.

@newkindofmoon
Have had this problem since the 27th of April, Still yet to receive any response from brave as to whats going on…

@newkindofmoon, @Matthew,
Can you please check and confirm that these emails weren’t accidentally marked as spam/junk emails?

Nope been trying and checking spam./ Junk the whole time

@Matthew,
Can you send me a DM with the email you use to login to your Creators account so that I can see what may be happening on our end?

1 Like

Looks like your emails were being flagged as spam – fixed that. Make sure to check all spam folders for the login email. :slight_smile:

Sir, i have checked many many times, I had not added Creators email to spam list.
You can see here:

I’ve also checked my inbox and junk mails, there’re no email received yet.
Or is my account locked? I didn’t receive any notification email.
I have run a Google ads compaign. Is it legal? I think yes, because all of downloads are from real people.

I don’t know why, i didn’t do anything, but this morning, i have received my first login email from last 2 or 3 weeks.
Thank you. but please answer me my question? running Google Ads is legal?

Sorry to answer your question so late!

Running Google ads for your referral link is okay, yes. We will likely ask you for proof of your ad spend + metrics though.

1 Like

I’m ready to show you my proof, but on private message or email not here.

Sure, send me an email at asad@brave.com

1 Like

I also have been unable to login for months. I use Outlook (Hotmail address) and the login emails do not go to my junk folder or anywhere. I have not added Brave to any spam lists.
Perhaps Microsoft Outlook does not like Brave for some reason? I can’t think why…

I think your account has been suspended due to unusual download traffic. Let send an email to suspension@brave.com to explain your situation.

Hello guys, I have the same issue. I don’t receive my login email and I checked spam too. Is it possible that my account got suspended? And if yes, then what was the reason?
I commented here after I created an account with the email I used for the account that I currently can’t get the email link to…

@modigy @Ucinus please PM me the email addresses you use to login so I can check to see if there are any spam flags or bounces :slight_smile:

I can log in now, it seems I must have changed my email address from my personal to my business email at some point. Would be good to enable back-up email logins.
Thanks

1 Like

I am also having an issue after months and months of fun… Oct 4th was the last time I have been able to sign into brave rewards… I get an email is on its way and then never shows up… I have sifted and sifted through my yahoo account and I can’t find any evidence that I have blocked or marked this email as spam!

1 Like