Google Hangouts (hangouts.google.com) web app is not updating unless the tab is currently in-focus. This is especially evident/troublesome when using a pop-out chat window.
Keep your mobile device handy, but with display asleep
Have a contact send you a message to your hangouts account
Actual Result
Note that your mobile device notification alert plays, but the popped-out window does not update.
The window will not update until you navigate the main browser back to the hangouts tab, and even then, sometimes not until you click into something or refresh
Expected result:
Pop-out window should update when messages are received. Previous version of Brave did this without trouble. Often, notifications appeared in-browser before mobile notifications.
Hi @Mattches,
Thanks for the reply!
Autoplay is globally disabled, to keep annoying ads/embeds from, well… auto-playing.
I will run some tests with this setting to see if this solves my problem. I noticed today that there may be other factors involved, as the popped-out window has been updating for the past few hours without my normal work-around required.
Thanks again for the help! I’ll post back with my results.
-G
Well, the problem is back. I was away from my desk and got several mobile notifications from my pocket. I walked back to my desk, and saw that the opo-out window still showed the last message I received, over two hours ago.
Can you check and see if you have Autoplay allowed on the site? If not, do so and see if this changes the behavior?
This setting had no effect. I am still missing messages.
@G2theC,
To confirm – you do see the message in the hangouts window, right? It’s just the notification that doesn’t go off? I just tested this on macOS and Windows 10 and it seems to be functioning as intended, notifications and all.
Can you try creating a new browsing profile and see if you get the same results? I’m wondering if it’s a caching issue.
The problem is elusive. I closed and re-opened the browser and it started working again.
To your question:
To confirm – you do see the message in the hangouts window, right? It’s just the notification that doesn’t go off?
No, I don’t see the message, and the usual green “new message” color doesn’t occur until I go to the hangouts tab again. The notification I do hear is from my phone, in my pocket.
Steps to reproduce:
Open a new tab and navigate to hangouts (login if not already)
Choose a conversation and click the pop-out icon.
Move the popped out window where you can see it
Click a different tab (not the hangouts tab)
Keep your mobile device handy, but with display asleep
Have a contact send you a message to your hangouts account
The problem seems related to leaving the browser open and hibernating (at the end of the work day), then resuming the session the next day. If I close the browser and re-open, the problem goes away.
Not sure if this is something devs would want to know about, or if this would be considered a far out side outlier.
