Half my BAT is missing after withdrawing with Uphold

Hello I have a J7 V android phone and made an account with uphold and 20 dollars of BAT went missing after withdrawing it from the browser to the wallet…customer service could only tell me it must be the auto contribute feature but i told them several times it could not be as i have it turned off. They said I have to ask here about it to which I see I’m not the only one with this priblem and no one has had it solved. Worse yet this now what I consider shady company has my personal information and they cannot guarantee that it will be removed from their system, only submit a request for me.

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