I started to use Brave as a browser on January 23rd. When I came into the office this morning and started working my estimated pending rewards were shown as 2.2 BAT. Unfortunately, I didn’t pay attention to the counter for ad notifications received this month as they are not shown on the home screen when you lunch Brave.
Due to an update, I had to restart my laptop and when I opened Brave the estimated pending rewards suddenly decreased to 1.75 BAT. At this stage I checked the counter for ad notifications received this month as well - counter showed ‘44’.
In the beginning, I noticed that each ad shown added 0.05 BAT to the estimated pending rewards. Doing the math, a counter with 44 ad notifications received this month would result in approx. 2.2 BAT but not 1.75 BAT.
Someone else experienced the same this morning? This shouldn’t happen at all? Well, we are talking just about a few cents but imagine this has happened across all Brave users. Is there support I can talk to? Some other forms of validation possible? Any ideas?
Same issue here. Missing 30% of my Bat on my ipad and iphone. The screen shots are from my ipad. I have auto contribution turned off since day 1 on both devices.
10.30AM in my time zone - I just clicked on a notification for another ad. Then I opened a new browser window to do my normal stuff. BAT rewards instantly decreased to this here:
Counter for viewed ads remains normal:
When I opened my browser this morning the value was 53.
But it simply decreased BRAVE rewards again.
I am also having this issue and posted to another thread. Is there any ticket created or way to monitor what steps are being taken to address this issue? If there is another definitive thread that deals with this issue can you post the link? Thanks
Just an update to the community: So far I provided steeven and Asad with my rewards internal info but haven’t heard back from them since then.
To be honest the number of people complaining with similar issues is concerning. I never received any feedback from chriscat who asked for the same rewards internal info. Somehow it feels really disappointing as I wonder how many people have been affected but do not even care as we talk about cents. But if that issues was effecting all wallets then suddenly we speak about plenty of $$$s.
Hi @bitcoindelight - we actually found some major issues with the Ads platform that we are currently fixing, improper Ads counts being one of them. Since the issues are widespread, we aren’t always able to inform people 1-on-1 – apologies for the inconvenience.
Be patient my friend with the Brave team. They always fix any issues and gives us a resolution. I am sure they are working hard in the background around the clock. And remember that even though technology allows us to receive messages instantly, humans can’t work that fast.