Flaged Brave account with Uphold verify account

Brave Rewards Rewards (Uphold)
1

Briefly describe your issue:
Hello,
I have an open and verify account on Uphold (Live in Canada, so Gemini not available anymore). But when I try to link my Brave reward with it, I have an error. Get this since few weeks if not month now.

Error: Brave Rewards profile is flagged
Unfortunately, your Brave Rewards profile has been flagged, and you're not able to verify with a custodian at this time. This flag can sometimes be due to irregular Brave Ads activity, though it can also be a false positive.

Note that while your Brave Rewards profile is flagged, you won't be able to verify.

What Operating System and Brave version are you using (Menu --> About Brave)?
Linux Ubuntu 20.04
Brave 1.47.171

Is your Brave Rewards Profile currently verified? (yes/no)
Note anymore. I am trying to with Uphold.

What date did you connect a your Brave Rewards Profile?
Don’t remember. Years now with Gemini, in the end of 2022 with Uphold.
Verification date on Uphold: Verified on 12/02/2022

Have you been able to successfully receive payments in the past?
Yes, when I was with Gemini. Since they close in Canada, and moved to Uphold, doesn’t work anymore

Are you using a VPN? (yes/no)
Nope

Are you in a supported region (see here for list of supported regions)?
Yes. Canada

Have you fully completed Uphold’s CDD requirements?
Yes.

2

Short answer is you’ll need to create a Rewards Support Ticket at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431 and wait for someone from Brave to investigate and get back to you. Responses will be via your email once you submit it. You should get a verification email containing a ticket number. If you want to reply here with your ticket number, it might help on it being seen by Support staff and expedite things a bit if they have time.

1 Like
3

Hi @Saoiray

Thanks for your feedback.

As you suggest, I create a ticket.
Here the ticket number: 179250.

As I use 2 different hardware, does if one is solved, both of them should be ? Or I may have to create a ticket for my other hardware ?

Thanks again!

4

@fmorcamp It would be for each Rewards ID. So they would need the info from each browser, as all browsers have different Rewards ID

5

Ok. Will do a ticket for my second account later today so.

Thanks !

6

Hi @Saoiray

It work again !

The link between Uphold and my Brave work well now.

Thanks for your help!

Have good day

1 Like