Description of the issue:
Trying to download an XL file from any site opens a blank page. The file does not get downloaded. Shields up or down makes no difference.
How can this issue be reproduced?
Go to a site that has XL files for downloaded.
Try and download the file.
Only a blank page will open instead the save dialog box.
Expected result:
The file to be downloaded to my computer so I can use it.
@BobD Also, can you verify, do you have Ask where to save each file before downloading enabled in brave://settings/downloads?
Also, if you were to Create a new profile from your Settings in Brave, them try to download, would it work or do you have the same issue?
Lastly, what website are you trying to get from? Can you link to anything by chance? Iād like to test it myself. When Iāve downloaded Excel sheets, itās gone with no issues.
Saoiray, Using a new profile didnāt work either. I got a blank page but this one said āCouldnāt load profileā. I do have ask for download checked.
I tried using a different computer also and it still didnāt work
So it does loop back around to having to figure out whatās going on with your device/browser in particular. At least showing seems to work as intended on other devices and it doesnāt seem to be an issue with the link or site. (I did try with other links too)
If the issue continued in New Private Window, then it suggests itās not settings or extensions. The next thing I believe people usually look at would be something like an antivirus or firewall, especially if youāre using something like Avastā¦as it can sometimes block things. Donāt think having you do anything like clear cookies or anything would help.
Weāre getting into areas where I kind of just have to toy with settings and random things until can figure it out, which gets time consuming. Iām more the triage and common sense person, where I help based on what others have dealt with or have seen where people have resolved similar issues. Once start having to think more technical or āoutside the box,ā usually need to have the smarter people like @CerealLover, @JimB1, or even @Chocoholic pop in and have solutions. They usually are awesome and usually do well in either solving an issue or at least guiding in a direction that helps in finding the solution if they canāt find it themselves.
Feel bad saying all that and have a feeling the solution is going to be something simple, but itās just not coming to the forefront of my mind right now.
That wouldnāt solve where the problem initiates, would it? From what Iām reading, they are saying canāt even download. Yours is more for trying to open a file, right? Compared to clicking to download and not getting the Save As box to appear:
Sorry, donāt have any specific suggestions. Tested and working for me too.
Just to clarify, you are able to download other types of files? I would think no file types would download in this situation. I find it strange it would only impact excel and csv files. Can you confirm you are able to download other file types with no problem?
I want to make sure I am understanding this too. Are you receiving the save dialog box but there is just a blank pop-up? Or does clicking a file to download open a blank NTP? No error messages in either case? Can you provide a screenshot?
The above makes me think something else may be impacting. Router? Anti-virus software used on both computers? Have you checked to see if you can download files using a different browser? Have you tried closing all instances of Brave then right clicking the Brave icon on your desktop and running Troubleshoot compatibility? I would do this for both computers.
Finally, can you try changing your download location at brave://settings/downloads and see if that works. I donāt think this is the issue since the same thing is happening on two different computers and thus two different installations of Brave. Just curious.
You might want to try downloading Beta and/or Nightly and see if the problem occurs in those versions, especially if you can download using other browsers.
My problem is itās not even asking me where to download it so I canāt save it. Once itās saved I will be able to open it because it will be on my computer
Iām not even getting the save as box, just a blank page. Yes I can download and save other types of files that are non XL. I have to use Chrome to download XL files. I donāt have any other instances of Brave open. I have the same anti-virus on both computers
What anti-virus are you using? Several issues recently with Avast, including problems with features using downloads, that I think should have been fixed. However, might want to try disabling your anti-virus software and see if that makes a difference. If it is your anti-virus, you probably will have to get support from the provider unless you know the program well enough to troubleshoot yourself.
You could try clearing history/cache for all time and rebooting your system. May be just a glitch with your anti-virus that will clear itself. Although would be odd for the same problem to occur on both computers unless you computers are on same network and it is something with anti-virus/network settingsā¦ dunno, getting way over my head here.
Otherwise, just work through some of the other troubleshooting steps. I would try testing with at least the Beta version.
Can you right click anywhere on the page and select inspect? Are there any error messages? Screenshot would be helpful if there are.
Also, did we ever get insight into whether or not the issue occurs in a Private window? And whether you have any extensions installed (and if so, which ones)?
Recognizing that a new profile should have accomplished the same thing, considering the above, Iām wondering whatās going on with the āprofileā situation there.
Also, exactly what antivirus software (or any other security software) are you using?
I discovered the problem. When I migrated to Brave from Chrome an extension called āOffice Editing for Docs, Sheets & Slidesā migrated also and was turned on. I turned it off and now I can download and save XL files. I assume it will also affect any MS office file as I didnāt try to download any other type.
Whatās weird is when you create a new profile in Brave, it doesnāt come with extensions. So when you said you created a new profile and used there, that extension shouldnāt have been there. So thatās a bit weird for me.
I donāt know. There were no extensions in the test profile but when I went to it just now the āsave asā box came up so I guess it affects any profile whether or not the extension shows up.
You may want to check the origin and legitimacy of that extension. As far as I know, an extension should be constrained to the profile in which it is installed, unless it requests āspecialā permissions ā such as (but not necessarily limited to, Iām not sure TBH) Access the page debugger backend for example.
And I canāt see legit Google extensions requesting that level of permissions. Iām probably wrong, but something you should double-check ā make sure the extension doesnāt have strange permissions granted to it. You should be able to see its permissions in the extensionās details page.