Every time I restart my computer Brave forgets my passwords

Browser Support
1

Description of the issue: I restart my computer and all of my passwords are gone that I saved the day before.

Steps to Reproduce (add as many as necessary): 1. 2. 3.

Actual Result (gifs and screenshots are welcome!):

Expected result: I dont have to sign into my email everytime I launch brave

Reproduces how often: Almost every time I restart my computer

Operating System and Brave Version(See the About Brave page in the main menu): Windows 10

Additional Information: I clicked on a spam email once and this started happening I re installed brave and made it forget everything and this still happens Ive used Malwarebytes and nothing comes up

2

Hello @ZippierBee

do you use private mode?

do you clear your cache on exit

brave://settings/clearBrowserData

hope that help and have a nice day

3

Do you mean private tab? Not for my emails and stuff only when shopping. I cleared my cookies and cache

4

anything is done while you in private tab or tor it get deleted from history

if you clear your cache and cookies then the website will forget about you as they relay on cookies and cache

hope that help and have a nice day

5

I dont use my email in my private tab I use it in normal browser I save my passwords everytime it prompts to. But as soon as I turn my computer off and get on the next morning its like I never even typed the email in the browser

6

you said you clear your cache so that would lead to the same thing

7

i cleaned it once to see if that changed anything the next time i restart my pc but countless times after that it still happened

8

could you try to disable all extension and see if it help or not

9

I dont have any extensions

10

could you try to go to menu then create new profile and see if that new profile work fine or not

make sure to switch the the new profile after restart as the default old one will be the one that will start

11

How do I do that? I see an option to change the profile pic of the profile but thats it I might already have one.

12

this for create new profile

Screenshot from 2020-10-19 13-55-16
Screenshot from 2020-10-19 13-55-161366×768 90.9 KB

anndd this to switch between profiles

Screenshot from 2020-10-19 13-55-42
Screenshot from 2020-10-19 13-55-421366×768 76.9 KB

profile 1 is the old 2 will be the new one

13

Ill try this Ill come back if this doesn’t work I cant test it atm

14

no problem take your time and have a nice day

15

It did remember my emails but my passwords were forgotten and its kind of annoying because i use a really long password for some of my logins

16

did you change the settings of that new profile

do you use any software like ccleaner or anything that clear temp files

17

I encounter the same problem! It happened after updating Windows 10. Now, every time I turn off the pc, Brave cancels all the cookies and password.

18

I’m getting ready to dump this browser. I thought it would be ungrade from Firefoxes problem but I have the same problem… When I shut down the computer and come back all my passwords are gone. I got sick and tired of that happening and having to re-enter my passwords so I saved and exported them. When I lost all my passwords I imported the saved passwords. When I tried to sign into a site the user name would autofill but the password wouldn’t so I have to manually put the password in. I only have one profile here and I don’t have any extensions. I don’t have this problem with any other browser… and as I tried to find an answer, I heard the same line of questions and suggestions over and over, but no one ever said “thanks, that fixed it”… I think it is a flaw in the program and no one knows what the fix is… Time to search for another browser!

19

@NotAHappyCamper @shortfin

there a known issue related to windows update 2004

check this Saved login vanish after reboot in windows 10

20

Agreed. Its been happening for over 3 months. Have to log into everything if I close browser or shut down. Only thing you can do is not close or minimize and put to sleep. I really use to like this browser but Im looking too. And the BAT rewards? Joke.