This has actually happened before.
We’re going to attempt to fix the issue and/or diagnose it using the same steps. Fun right? If you’re willing, try the following (Note: there isn’t any sensitive or private info displayed in the logs we’re about to request):
For Windows OS
- Navigate to your C: drive
- Create a file called
BraveUpdate.ini and save it there:
- Insert the following text into the
- Launch Brave (which ever build you’re attempting to update) and attempt the update again.
There is a chance that this alone will resolve the issue. However, if it does not, it will produce a log file in the C: drive (
BraveUpdate.log iirc). Send me the contents of this log file and I can have the team attempt to diagnose the issue.
Let me know if you need additional help or if any of this is unclear.