Error code 500, "Failed to create Captcha for payment ID

Briefly describe your issue:
I clicked the Captcha prompt and I thought it was successful. But now I am getting this error (see attached image).

What Operating System and Brave version are you using? (Menu --> About Brave)

Version 1.68.137 Chromium: 127.0.6533.100 (Official Build) (64-Bit)

Who is your verified custodian? (Uphold/Gemini/bitFlyer)
Uphold

Are you in a supported region? (see here for list of supported regions)
Yes. USA.

Thoughts @Saoiray ?

2 Likes

@bgdv378 first instinct/answer is to tag in @Evan123 as he’ll be able to better help. But then second thought is to say might be worth doing a Rewards Support Ticket at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431 and perhaps share ticket number here, as the extra info might help Evan or others at Brave on figuring things out.

Perhaps ticket number isn’t relevant, but never hurts to get in “just in case” while dealing with issues.

2 Likes

Thank you sir. I will move forward with those suggestions.

Ticket number 276112.

1 Like

Thanks for your report. The team is actively investigating this issue.

2 Likes

Hello, just adding that I have the same problem right now. My wallet is Uphold too. Would you have any updates? Thank you!

Another info: now I can’t print using Brave, so I had to install another browser to keep my work updated. I’d appreciate if you could send any update.
Regards

I had the same problem and solved it with an update.