Does that mean my account is lost forever and everything I had earned too?
The 500 is probably a browser issue. Check on other browser. My advice clear your entire browser excluding history and download history
have deleted my browser 2 times and tried to enter from laptops in which I had never entered … the same thing also appears in the chorme browser, opera and brave and the same error still appears to me
three different browsers … the same error … impossible for this to be cache
Hi @genesis! Sorry for the delay, I was pretty sure we fixed this, but let me dig closer into your account. I’ve sent you a DM.
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hello … I am very grateful that my problem is finally solved … but now I have another problem
… of the 7 downloaded that I have, I only confirm 1 because this is happening?
7 downloads how many installs. Confirms only appears after about 30 days of browser use
I know … in fact it has already been more than 30 days of all the downloads … all were at the same time so I do not understand why there is only one
How many installs do you have
I have 7 installed and only 1 confirmed
You wrote 7 downloads first . Could you just send a screenshot. Please.
I had not added this problem to my list because I was giving it time … but I already think that time passed and my payment was not sent to “uphold” … my “uphold” account was verified more than a month ago
@genesis,
As stated on our Help Center:
Confirmations: Increments after minimal usage of the Brave Browser over a 30 day period. Please note that BAT rewards are only given out for confirmations.
Just because a user(s) downloaded and installed the browser doesn’t necessarily mean they actually used the browser. In such cases, confirmations are not counted.
At least 4 of the 7 I am 100% sure that they were installed and used more than a month if they pretend to say the opposite then they are mitigating and then I will know that it is a hoax greetings … come on … I am using it daily in my lapto please
@genesis,
How do you know this with 100% certainty?
because I saw when it was downloaded and installed and used since I recommended it to my family…
Hey there @genesis, I’m looking at our data regarding the referral installations. I see that there have been 8 installs of the browser, and 1 one of which has been in usage for the 30 days.
The rest of the 7 installs don’t look like they been used, as we don’t have any usage data for them. Now this can be caused for multiple reasons - it could be that there is simply a problem with the installation. In which case you can tell them uninstall and re-download via your referral code, otherwise we can investigate about potential wifi networks blocking the usage pings, etc.
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