bonjour,
message d’erreur : Nous ne pouvons pas lire vos préférences ou y enregistrer des modifications. Vous risquez de ne pas pouvoir utiliser toutes les fonctionnalités.
Hello @aboudjom
Hi thanks for bringing this to our attention and sorry to hear you’re having trouble with Brave.
Could you kindly share the following:
- Brave version (found at
brave://version) - Device(s) OS version.
- A screenshot of the issue.
Be waiting for your response and have a great day!
hello, Alice2095
brave version :
1-Version 1.46.133 Chromium: 108.0.5359.71 (Build officiel) (64 bits)
2- 1. Device(s) OS version. : computer windows 10 a jour
3- 1. A screenshot of the issue. : attachments
merci
Yesterday’s date has become to keep passwords and favorites
Sorry
Does not keep passwords for sites
@aboudjom Just going to go through things here.
First, two points:
-
It’s currently Saturday. Support rarely is active here on American holidays and weekends. So it might be a while before official answers can come.
-
I will tag @JimB1 and @CerealLover to see if they might have ideas. (these are other users as well, not Brave staff. But they know a lot and can be quite helpful)
Then, some questions:
-
Is this from an original installation of Brave or did you transfer Brave over from another device?
-
When are you seeing this notice? (For example, does it appear as soon as you open Brave or only after certain actions are taken?)
-
Does this show if you open a
Private Window? -
If you create a new profile by going to hamburger menu (three lines on top right of your browser), does that same notice appear there?
1 Like
hello,
original install
Error message when opening
It was working fine, just yesterday the problem occurred
Note: I created a Microsoft account
The problem may be in your recent update or Microsoft account
Hi, I think one of @Saoiray 's questions might still be unanswered.
- Does it still occur if you create a new profile and use that profile? (Make sure your original profile does not have any open windows; only the new profile should be open.) (Creating and testing a new profile will not affect your original/existing profile(s).)
Also, do you have any extensions installed/enabled? If so, does it still happen with them all disabled? (I think there is a command-line option you can use to disable them on startup if needed.)
Is any antivirus or other security software installed? You should probably run a full scan, and an offline scan if possible, in case some malicious software is involved.
Do you use ‘CCleaner?’
Further, please see this article if the issue continues: https://www.wintips.org/how-to-fix-your-preferences-can-not-be-read-error-in-chrome-solved/
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