eMail confirmation leads to error 500


Just trying to change my contact mail address - get a email with a confirmation Link. Click on the link and …

Error 500: Internal Server Error :thinking:
Oops, sorry about that. You can try to refresh the page or return to

For assistance please contact us at:

O.K. that is what I am doing now!


I’m sorry for the inconvenience and thanks for reporting @azorvida.

copying @nvonpentz and @LaurenWags for assistance here. :slight_smile:


Hi @azorvida

Is this still occurring for you?

If so, please private message me:
email address on your account
site(s) on your account
Are any of your sites wordpress? If so, which ones?



looks like I can not change may mail from to


Thanks @azorvida - I have shared this information with the team to assist in troubleshooting.



Hi @azorvida,

It looks like you already have a publisher account under We require a unique email address for each account, that’s why your confirmation link failed. We’re going to update our process so you don’t get the option to send a confirmation link if the email address is already registered. Thanks for reporting this!

We’re working on a way for publishers to delete their accounts - but for right now, you can accomplish having all your channels under by removing your channels from and them reverifying them under

Hope that helps! Let me know if you have any other problems/questions.


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