The past two months my previous BAT in my wallet has been reset to 0.00 at the turn of the new month. I have lost nearly 150 BAT the past two months. I understand some of the BAT may have expired from the free grants but why did my earned BAT from ad views expire/leave my wallet in the Brave Browser?
@bleedbluestl This might be a UI bug I am not sure. Can you please check the profile folder and provide the payment id? I can confirm what balance is reported at the server side.
Steps to get the payment id:
Open profile folder %appdata%
Navigate to AppData>Local>BraveSoftware>Brave-Browser>User Data>Default
Open Ledger_state file
Get the payment id from the walletInfo ( Note: Payment ID is the 1st parameter in the walletinfo)
I am using a Mac and unsure how to find the information that you stated above. Is there a different route or different way for macbook users to find the payment ID?
Note that if you’ve created and are using a new profile (created using the Manage people option), then you may need to find that folder instead of Default. So if you can’t find the file in the above directory, try:
~Library/"Application Support"/BraveSoftware/Brave-Browser/[the name of the profile you created and used here]/ledger_state
On a separate note, can you tell me what sites you have on your auto-contribute table in Rewards --> Settings? Is there any chance you’re simply donating this BAT to sites that you’ve added to your AC table without realizing it?
This is happened to me personally before and I’ve assisted several users who had similar issues but didn’t realize just how many sites they were donating to.
Thank you for the assistance, however I cannot find ledger_state using either of the steps you provided.
I am having trouble…by “library” do you mean “Finder”? I am opening Finder and going to the applications, however I cannot find anything to help me navigate to ledger_state. I see my profile under the “manage people” option but that does not help at all. I do not know where to find Library on my Mac. I have searched throughout the application settings and haven’t been successful.
Additionally, I do not have auto contribute turned on from Brave Rewards, have had this turned off since I started using Brave.
@bleedbluestl,
Sorry for the late reply and thank you for the information. Library is actually a hidden directory on macOS by default. To display the Library directory in Finder, press/hold the option key while finder is open and the path should be revealed, as shown below:
Thank you for checking @gsarvadnya, however where did my BAT go to? I did not contribute/donate any and I know that there is not a withdraw option yet. I am very confused on how it could be recorded as zero.
Is there anything else to look at on my end? @Asad please let me know.
If you have Auto-Contribute on then your BAT will automatically be sent to the sites who you spend the most time on Check your Rewards settings and see if it’s turned on.