Hi @ymca76,
Thanks for writing in.
It sounds like your Android phone is failing SafetyNet (a check that is built into Android phones). Failing SafetyNet typically means your phone is rooted, has a custom or bootleg OS installed, etc. This is the leading cause behind “unable to claim” issues, particularly on Android.
If you could go to the Android app store and find a “SafetyNet checker” app, run it, and see if your phone passes or fails the SafetyNet check, that would be very helpful.
Are you able to try that out?