Disconnect wallet from a device I no longer have access to

My phone got stolen recently and I had to get a new one. When I try to connect my new phone, it says I’ve reached the limit. How can I disconnect the old phone?

@Anon8 you’ll have to fill out the Wallet unlinking request form

Instructions on how to get some of the information they request can be found at Unable to re-verify wallet - #118 by Mattches

Also want to advise you, response time varies and can take weeks, especially with the large amount of requests and issues happening now (including how some countries/regions no longer are being supported on Uphold and all).

Hopefully they get to you quick, but know that worst case scenario it might be a few weeks.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.