Disappearance of bitcoins

Last month (September) I had several bitcoin bat that they had to give me, but when it reached 0.500 bat for example they disappeared and started again, this month it did give me, but it started again up to 3 times, I would like to know what happened with the rest.

First of all, BAT are not Bitcoins. Two completely different forms of crypto. Secondly, August payments are still in process. It takes a week or more for them to be completed.

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