Briefly describe your issue:
I haven’t yet received my BAT Payment for December 2022, it seems like Everything worked okay, Brave said the usual, Your BAT is arriving is x days, then Yay! your BAT has arrived! but the BAT never arrived into my Uphold account, I contacted Uphold support and was promptly told its an issue with Brave and I should contact them, though haven’t been successful if finding any contact support for Brave itself besides the Community Help, So my last option is to post here hoping someone else has faced this issue and overcome it
Thanks in advance!
What Operating System and Brave version are you using (
Menu --> About Brave)?
Windows 10 64bit - Brave Version 1.47.186 Chromium: 109.0.5414.119 (Official Build) (64-bit)
Is your Brave Rewards Profile currently verified? (yes/no)
What date did you connect a your Brave Rewards Profile?
maybe around a year ago
Have you been able to successfully receive payments in the past?
Gemini: Yes always
Uphold (forced to transition due to Gemini being blocked in my country): Only once
Are you using a VPN? (yes/no)
Are you in a supported region (see here for list of supported regions)?
Yes, Uphold Supports Australia (for now anyway)
Does your device pass the SafteyNet check (Android only)?
Have you manually turned off Auto-contribute on all of your devices?
I suggest you to contact Brave Support. You can open a ticket using the link below.
Be prepared that it may take a while to get an answer. Waiting one or two weeks is not unusual.
Thank you kindly for your reply, I will be sure to create a support ticket, I wasn’t able to find that through the Brave Options or Google Search
Agreed. You need to specifically search for Raise a ticket brave browser or something lol.
Is there a way I can log back into my Support account?
They replied basically saying, oh you got a double payment, check for the double payment.
Which was weird as I hadn’t even received a single payment for December led alone 2 payments.
Though frustratingly enough I cannot seem to get back to that support page without creating a second ticket, there’s no login area it seems, the email I received when I created the ticket only links me back to the main Support Hub same with the Email I received when I got a reply, which from there there’s no way to get to the Tickets Page led alone logging into the Ticket area, I wonder why they decided to make it so difficult to Access/Use the Ticket Portion of the support. Included the Email Reply states, reply to this email to add additional comments, yet 3 days later and still no response after they seem to have concluded their final decision for the issue that I’d received a double payment after I provided Transaction Details of the last 3 Months, the Email system could just be as jank as the Ticket system though, so who knows
I don’t understand what you mean by that.
Keep searching for emails ended up in spam as well. They should be from [Brave Software]
We can tag @Evan123 @SaltyBanana could one of you have a look into this matter.
@FuryFight3r please specify your ticket ID so someone from Brave Support will get back to you if they see this post.
That is my bad, I had gotten confused with the Brave Community Account and had Mistaken it for a Ticket area account… Oops I had just sent a second ticket also thinking something was going wrong with the email system >.< Seems to be one of those weeks, everything seems to be going wrong and seem to be getting overwhelmed XD
My Ticket ID is: 177695
Thank you for taking the Time to assist me, I do appreciate it
Oh lol. No problem!
Lmao, same here. You’ll get through
Hi @FuryFight3r one of our Support Agents replied to your ticket.
It would be best to check your inbox or spam for their response to your ticket.
Do tag me or like this post to confirm you have seen their message.
Hi there SaltyBanana,
Thank you all is sorted now
Thank you everyone for the support!
Same here dude , i didn’t receive BAT of last month ja n2023
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