Briefly describe your issue:
I have not received my January 2024 BAT payout in my Uphold account for browsing activity during the month of December, 2023. My household has multiple devices that are connected to Brave Rewards & Uphold. Uphold does not show any transaction record for my January payout, and my last payout came 12/9/2023.
What Operating System and Brave version are you using (Menu --> About Brave)?
Windows 10, Windows 11
Is your Brave Rewards Profile currently verified? (yes/no)
Yes
What date did you connect a your Brave Rewards Profile?
10/29/2019
Have you been able to successfully receive payments in the past?
Yes - This is the first time I know of that my payout has not been received
Are you using a VPN? (yes/no)
No
Are you in a supported region (see here for list of supported regions)?
Yes
Does your device pass the SafteyNet check (Android only)?
N/A
Have you fully completed Uphold’s CDD requirements?
Yes