Device Reached Limit Cant Login

Good Day,

Requesting your kind assistance.

I need to reformat my computer and install again the brave browser.
but when I sign in again my uphold account to the same computer but newly installed brave browser the error is

Error: Device limit reached

I have only two computers how my uphold reached the device limit?

My i know if there is way to deactivate from uphold the old authorize brave browser rewards?

Thank you

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Same Problem happened to me. Brave support please solve this issue asap.

Brave counts a new install as a new device and, unfortunately, that counts towards your max limit of 4. :frowning_face:

Try this.

Stop and consider what you are saying–a new install counts as a device. Do you know how many posts exist in this community with an issue to which the solution is to do a fresh install? Four device identifiers? What…am I unable to ever upgrade a phone, tabet, laptop, etc? You’ll find comments here that say the 4 device rule was an Uphold decision, but Brave and Uphold are partners. Uphold doesn’t tell Brave what it can and cannot do. Four devices! Over a lifetime! Four installs! Til death. It’s nonsense. It’s akin to the tactics micro-reward sites use so they do not have to pay you the $0.10 due from the survey that said it’d take 8 minutes, but it ended up taking 40. I mean…it is.

I agree! It’s crazy! and I think most users agree too. :slightly_smiling_face:

I have no idea why Brave made that decision and why that limit number. Maybe when the user base was smaller and more manageable it made sense. I am sure it had something to do with fraud prevention but even then, 4 devices seems low.

I am glad they are doing away with linking limits. (Hopefully, that will be released soon. I posted a link to the GitHub project below.) I would love to try out Beta and Nightly releases just for fun but I won’t until they remove linking limits. Just too easy to hit that number after a few crashes and be locked out of Rewards altogether!

There are two links here. One with a link to the request to remove a device, the other contains screen shots to help.

@Herrvader The link I provided (in post#3), has a link to the wallet unlinking request instructions/form with a little added information. I was trying to save time so just provided a link to something I already posted. lol Basically the same as you just posted.

Not sure why you reposted the information. Do you recommend I do something different?

Edit: @Herrvader I do like the screenshots! Very helpful. I am going to start including them in my posts and also add them to a user solutions topic in the Misc category if that is ok with you! :smiley: Maybe the screenshots were why you reposted… ? Thank-you. :wink:

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I did the screen shots because I think a lot of folks may be doing the request incorrectly. This may be why it’s taking weeks and months to get devices removed. Wasn’t trying to step on your toes.

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