Device not eligible for reward

Hello. I enrolled in the rewards program and since that time ive not been able to turn it on. The message says my device is temporarily ineligible.

I did have a previous account on this device. I don’t know if that is the reason. I also switched my number. Just trying to resolve this issue as no guidance is given.

Extremely important to me to get this gojng so I can ensure I am reading content and viewing media from the playlist I create daily

Please advise and Thank you so much.

And let me know if you need additional info. All it says is. Transfer any coin to another wallet

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