Device Limit Reached even though I only have 2 devices

Brave Rewards Rewards Support
1

Briefly describe your issue:
I cannot verify Uphold Wallet with Brave browser on both PC and android phone. After it tries to login Uphold, a “Device limit reached” notification appears in Brave. I only use two devices with Brave. I even tried to check my Uphold account to see if there are multiple devices listed but it does not give an option to remove devices. How can I link Brave and Uphold with this? I cannot get any Brave rewards so it defeats the purpose of using the browser anymore.

Here is the error log from the browser’s rewards -internals page:

[Sep 18, 2021, 8:50:26.0 PM:ERROR:get_parameters.cc(53)] Unexpected HTTP status: -1
[Sep 18, 2021, 8:50:26.0 PM:ERROR:get_prefix_list.cc(33)] Unexpected HTTP status: -1
[Sep 18, 2021, 8:50:26.0 PM:ERROR:get_prefix_list.cc(58)] Invalid server response for publisher prefix list
[Sep 18, 2021, 8:50:26.0 PM:ERROR:publisher_prefix_list_updater.cc(77)] Invalid server response for publisher prefix list
[Sep 19, 2021, 12:39:22.6 PM:ERROR:get_parameters.cc(53)] Unexpected HTTP status: -1
[Sep 19, 2021, 12:39:22.6 PM:ERROR:get_available.cc(69)] Unexpected HTTP status: -1
[Sep 19, 2021, 12:39:22.6 PM:ERROR:get_available.cc(69)] Unexpected HTTP status: -1

[Sep 19, 2021, 2:34:53.5 PM:ERROR:post_claim_uphold.cc(133)] Conflict
[Sep 19, 2021, 2:45:52.7 PM:ERROR:post_claim_uphold.cc(133)] Conflict
[Sep 19, 2021, 2:46:08.1 PM:ERROR:post_claim_uphold.cc(133)] Conflict
[Sep 19, 2021, 2:46:34.4 PM:ERROR:post_claim_uphold.cc(133)] Conflict
[Sep 19, 2021, 2:52:20.5 PM:ERROR:post_claim_uphold.cc(133)] Conflict

What Operating System and Brave version are you using (Menu --> About Brave)?
Windows 10 and Android on mobile

Is your browser wallet currently verified? (yes/no)
yes
What date did you verify your wallet?
Verified on 11/14/2019
Have you been able to successfully receive payments in the past?
yes
Are you using a VPN? (yes/no)
no
Are you in a supported region (see here for list of supported regions)?
yes
Does your device pass the SafteyNet check (Android only)?
yes
Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
yes and I even tried turning it back on to see if it fixes the problem

2

Hi @domzie, did you link multiple profiles on your Windows 10 machine to Uphold?

3

no, I only have one windows profile. I haven’t made any major changes to my pc or android phone. it suddenly just wont allow me to link my uphold account with the brave browsers on both pc and android phone.

4

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