Desktop sync error: "Couldn't contact Sync servers"

sync

#1

Description of the issue:
Sync error using Windows 10 desktop. Details below.

Steps to Reproduce (add as many as necessary): 1. 2. 3.

  1. Open the “Customize and control Brave” menu.
  2. Click “Sync”. This opens “Sync (beta) Setup” screen.
  3. Click the white “I have a Sync Code” button.
  4. Enter sync code.
  5. Click orange “Confirm Sync Code” button.

Actual Result (gifs and screenshots are welcome!):
After Step 3, an error message:
“Couldn’t contact Sync servers
You might be having network trouble, or there could be a problem with the Sync servers.”

Click “OK”, then go through steps 4 & 5. Result:
The orange button temporarily blanches, then becomes orange again. Nothing happens.

Expected result:
No error message. Complete steps 1-5, then connect to the sync server and synchronize bookmarks between devices.

Reproduces how often:
Every time, on my desktop Windows 10 PC. My laptop Windows 7 PC, desktop Linux PC, and Android cell phone have all synced as expected.

Brave Version(about:brave):
Version 0.59.35 Chromium: 72.0.3626.81 (Official Build) (64-bit)

Reproducible on current live release (yes/no):
Yes. That’s what I’m using.

Additional information
I uninstalled and reinstalled Brave. Same result.


#2

having same issues on Windows 10


#3

Thank you both for reporting and apologies for the late reply. I’m looking into this for you right now and will reply when I have more information.
Appreciate your patience.


#4

Are both of you still seeing this error? Other reports I’ve seen on of this seem to be resolved with a browser or system restart.


#5

Thank you for looking into it.

I no longer get the “Couldn’t contact Sync servers…” error, but still have the problem at step 5. Clicking the orange “Confirm Sync Code” button does nothing.

I installed Windows updates earlier today and had to restart. Nothing changed. Just let me know if any other information could be helpful.


#6

@dd7,
Are you saying that after entering your Sync code, the button is unresponsive?


#7

After entering my Sync code, the orange button still blanches when I click on it with the mouse, but that’s all. There is no indication Sync is trying to connect to my chain. The button is still responsive, though. After a few attempts, I click “Cancel” and can go back to the previous screen.


#8

I see the same error.
Can you tell me

  • server dns name
  • server port
  • protocol (eg tcp,udp,etc)