On one of my machines (Win 7) something went wrong and I’m not able to collect BATs anymore. Essentially, I’m stuck with a dead wallet (blank Wallet Payment ID, blank Persona ID, blank User ID, wallet creation date 1/1/1970 under brave://rewards-internals/).
Under brave://rewards/ I see the “Uh oh! The Brave Rewards server is not responding. We will fix this as soon as possible.” error message. Strangely enough, I keep getting ads (more than before btw) despite the the error message.
The issue occured after I had previously updated to Version 1.8.86 Chromium: 81.0.4044.129 (Official Build) (64-bit). Brave was running slower and there were more processes in the task manager. So I tried the basic things like restarting the browser, turning off and on Ad rewards. It was then that the message appeared after I had closed and re-opened Brave. To add more information, the wallet is not verified and I had not attempted to verify it yet.
In the meantime I have updated to the latest version [Version 1.8.96 Chromium: 81.0.4044.138 (Official Build) (64-bit)] but that did not fix the issue.
There are several entries under brave://crashes/.
I still have my original my Wallet Payment ID, Persona ID and User ID and could provide those if needed.
Is there any hope for me to revive my wallet and get access to the accumulated (pending) BATs?
Please, let me know if you need any more information.
Many thanks for your help