Dashlane - Dashlane button won't light up

windows

#1

All,

I have just installed Brave on all my devices. It is mostly working as advertised. I have one issue, however.

I downlaoded DashLane for password management (Brave doesn’t support RoboForm which I have used up to now).

I created my DashLane account
I enabled the extension in Brave
I shut down the system
I restarted the system
I logged in to DashLane
I opened the Brave browser
The Dashlane icon is greyed out

I tried some of the remedies in previously closed threads and have had no joy. Each time I try a remedy, I restart the laptop.

I am running Windows 10.

Any further assistance appreciated

Chris


#2

Hi.
I’m also having this issue.
I’m on MAC OS
with the latest version of Brave.

It’s stopping me from using Brave all the time, please can this issue be looked into?


#3

I would love to start using Brave, this is the only item preventing me to do so.
I am running on Brave v0.22.714 and Dashlane plugin v5.15.1.

I did follow the instructions as per;

But when I click the Dashlane icon, it just opens a new tab.

Please resolve this so I can begin on my Brave new journey.
Thank you.


#4

THIS TEMPORARY SOLUTION WORKED FOR ME

  1. Close all other browsers.
  2. Close Dashlane Program on the computer.
  3. Brave > Preferences > Extensions > Turn Off Dashlane
  4. Brave should prompt you to restart the browser. Yes, restart browser.
  5. Brave > Preferences > Extensions > Turn On Dashlane
  6. Open the APP on your Mac
  7. Dashlane should light up and let you sign back in. It will last a while before it turns out again.

Hopefully that helps until they come up with a solution.