Customers tipping me but receiving in suspended bat count?

Hello,

So I’m receiving tips from my customers, but they automatically appeared in the suspended bat.

I’m loosing few BAT since a part got suspend for no real proven reason.

So how to fix that ?
All tips will be suspend ?

Please need an answer
Thanks

Hi @wedge06,

We don’t handle suspensions on community. Please write into Suspensions@brave.com if you haven’t already, and your ticket will be responded to in the order that it’s received.

Thank you.

1 Like

Still received no mail answer after 18 days.